This employee also drew a black line on my wall close to the actions in two places and tried to say he didn’t do it till l pointed out to him it wasn’t like that when he started off working on my measures. This worker has put holes on thirteen with the hardwood floor material utilized on 13 ways the resources actually appear faulty and certainly have to be swap. I will probably be calling Jasmine in customer service first thing each morning to see how we're going to solve these challenges. It's definitely been incredibly annoying coping with the Salesperson and staff who stand for Empire Just one They're definitely unprofessional and so they don’t preserve their commitments along with the perform will not be accomplished in a degree for licensed specialists who specialise in performing hardwood floor installation which is an extremely undesirable reflection on this enterprise.
We sincerely regret to listen to regarding your encounter and realize that your get was cancelled for every your request. In case you continue on to obtain issues and/or considerations you should Call us at customersupport at empire-today.com.
– Installation working day begun with difficulties. In accordance with the installer, the sales rep ought to have inspected further and never directed me to eliminate the ceramic tile (in a cost of $five hundred to me rental equipment and labor). Removing it made the ground uneven and new subfloor would want to be set up to degree it. Two hours was squandered within a back and forth involving the installer, me as well as the dispatch supervisor…who initially attempted to have me fork out and extra $900 that will help deal with the error in the profits rep.
10.) Scheduling couldn't notify me what was getting installed whenever they known as the working day prior: was it for LVP? Or Sheet Vinyl? And they couldn’t give me a time selection of once the installer could be there
7b.) ET sent installer with Mistaken wax ring and wouldn’t Allow installer go the one mile to House Depot to choose it up.
He advised me that the carpet installers weren't the schedulers and they must not have told me that they might be back at nine:00 AM. Terri even advised him that we might be prepared to routine it in a afterwards day if he would honor their promotion which was to possess the instillation carried out by Thanksgiving or it absolutely was no cost.
Your pleasure is vital to us, and we regret to listen to you’re not satisfied with your flooring maintenance. We’ve Situated your account, and we’ll be in contact along with you shortly to discuss your worries.
They don’t even choose to take a look at the wall and baseboards they broken. I nonetheless don’t have light-weight in my Bed room. Along with the better part is I’m in a wheelchair and can’t to many of the plugs. it's been a dwelling HELL I suppose I must get a lawyer for getting them to fix what they've harmed, They can be the worst..
We all know your time is effective, and we regret to hear that empire carpet atlanta you had been inconvenience by a missed appointment. You should electronic mail us at customersupport@ empire-today.com with your considerations together with the Avenue deal with of your respective scheduled appointment. We sit up for building items rights for yourself.
I dont know very well what i should do for getting crap mounted and have them away from my house. This continues to be a total disruption to our life and it still isnt above. Assist!
July 19, 2018 at 5:forty three pm I sense I'm just obtaining the run all-around by empire today and that you've got no intention of fixing the situation your installers didn't do the right way. The trouble is usually that I'd vinyl mounted at my foyer as well as the carpet which was attached to this you can sense the carpet tacks they usually hurt your ft. I had been informed which they were being sending above someone today at ten:thirty, I waited all day and did not hear from them so I referred to as back again and was explained to he tried to get in contact with me but will need to have experienced the wrong number, the number of my phone empire today gave them?
He expounded around the amazing guarantee with the sample I selected (although NEVER offering me a guarantee in hand). I ought to have bailed then and there, my poor.
Ok so we have a supervisor who swears they can make it around us. Took $100 off the price to reschedule. Reluctantly I agreed bc they'd my deposit etc. Scheduled for November 28.
We are thrilled to hear that the problems were being dealt with inside of a timely fashion, and that the overall installation was successful!