We’re dissatisfied to hear that you feel in this manner, and recognize that we’ve spoken to you personally with reference on your fears. If you go on to possess issues remember to Get in touch with us at customersupport at empire-today.com.
Whole waste of your time, and also the tile looks terrible! The first tile we had looked much better than this occupation!! Carpet installation went terrific and happy with it.
First of all, We misplaced our carpet in Hurricane Irma And eventually bought the money to purchase extra. So we believed. I are actually wanting to get carpet mounted due to the fact November 7th, 2017. We scheduled an appointment for 5-7pm and a representative didn't demonstrate. We rescheduled for November 9th and she showed, we informed her we were enthusiastic about the acquisition and to maneuver ahead with the sale. A agent was designed to contact us November 10th and agenda the carpet and vinyl installation for November thirteenth and 14th. There was no phone simply call and we left several voicemails for any person from your office to get in touch with us back again for the installation. The installation dates arrived and went and we ongoing to simply call leaving voicemails and perform order numbers were positioned by customer service. We were being aiming to get flooring by Thanksgiving due to household coming to town. We experienced Thanksgiving on concrete floors and manufactured the most effective of it covering it with towels and blankets for children attending.
August ten, 2017 at six:31 pm We had carpet and laminate put in and because the prior remark described the gross sales employees was terrific. The carpet men were terrific…our concern is definitely the laminate. They sent 2 younger fellas who finally acquired to my house close to 9am. Invested most the working day on their own phones, still left a number of periods on “breaksâ€. My spouse didn’t complain in any way, I get residence at 6:30pm to feed them dinner considering they happen to be challenging at work all day long. At 7pm they tell us It will likely be 2 additional several hours. We agreed to get it completed given that carpet was coming the following morning and all my eating home furniture was in my family room. 15 mins. later they notify us they transformed their minds and they will occur early the next day to become carried out in advance of carpet. They have been still there immediately after 5:30pm the following day!!! WTF!! 22 hours and so they more info weren’t completed?? We wound up having to shift my living room household furniture again ourselves.
BROADVIEW HEIGHTS, OHIO -- As my husband and I sat ready and ready and waiting for the installers to indicate-up (we been given an automated call stating they'd be in this article in the morning), I commenced looking through every one of the detrimental reviews about Empire Carpet and my head started off concocting all kinds of horror tales about what we have been in for. Thankfully, my expectations ended up surpassed.
This is not my Major residence so they mainly squandered that amount of my time. Set up crews had been quite Specialist, Definitely no complaints there. Almost everything else about the procedure requirements a large volume of enhancement. Heck, soon after speaking with warehouse manager who certain me there would not be anymore complications after which there was, I termed their 800 number where an actual 'customer care rep' named me back, stated they'd stick to up with Every person on their own aspect And that i never heard back again! Warehouse supervisor who identified as to setup Yet another appointment every week later on hadn't heard from them either! Their customer service is non existent finishes Along with the product sales phone...
We regret to hear you were being unhappy with the knowledge. We never want our customers to truly feel by doing this, and we’ll be subsequent up along with you Soon To find out more.
In 2011, Empire Today carried out a carpet and padding recycling program to minimize the environmental impression of their day-to-working day functions.
Not just did we not get a time frame e-mail. They never ever freakin confirmed up ! We called repeatedly and never a time frame or almost nothing. I was livid.
Update on tile challenge….we felt that since we need to re-do the bogs ourselves, we don't want any Element of Empire coming to setup new baseboards to fix damages. We wish very little far more to carry out with Empire Flooring, their deficiency of customer service, nor their installers.
In preparing, I rented a POD and packed up my complete household apart from massive household furniture to prepare for your replacement.
August one, 2018 at 12:24 pm I'm concerned I did not read through the reviews before accomplishing enterprise with Empire, it has been a nightmare from the start and it however carries on. To generate a protracted story small they don't retain appointments they make, they do not converse in almost any way when explained appointments are skipped.
The second bathroom isn’t much better, missing and sloppy grout and chalking get the job done, chips on both sides of your bathroom and stuffed with grout, chalking utilized to fill in from where by the Bed room base board finishes as well as the tile baseboard begins due to the unfinished operate.
Not content, I known as CS back and an installation coordinator Trevor was sent out. He inspected The work. He did not completely agree with my fears I'd about the floors becoming not leveled and much too much bounce and provides and instructed me it has to interrupt in, having said that he agreed the ending was a difficulty of molding and caulking and he authorised a partial kitchen ground being Slash and reinstalled. You sent the initial installer again out to caulk gaps, glue floorboards with each other and redo a partial kitchen. The work he did was horrible. Caulk was distinct colours, nail marks in the floor transitions, flooring curt as well shorter. I called CS. On top of that, I named worried which the subfloor because of the front entrance wasn't safe and banging back into spot immediately after stepping on the floor. You despatched One more installer to review the job.