I used the day being put on hold right after looking for a correction of a badly put in carpet. Made the appointment Pretty much 2 weeks just before, for it to get assessed and repaired and not one person confirmed up – Although se acquired a call expressing they might get there in a two hour window….each morning.
At 9am. Then they mentioned 11-one using a contact from a manger in 30min. Now I known as again in. Another person has me on keep examining With all the Boston office.
Spoke with a few lady who at the beginning refused to provide assist after which stated pays for 50 % but following obtaining professional plumbers check it out ground is WARPED, moist all around so this leak has actually been going on quite a long time.
The foot targeted traffic being myself and my husband, and a medium-sized dog. Aspect Notice: The little linen closet from the hall was not accomplished, I don't know why. I failed to even see till my mom pointed it out. How on this planet would they not do a little linen closet? Would which have been Yet another $a hundred?
This is completely unacceptable! I'm pretty displeased with Empire. This is simply not how a customer must be treated. I need an individual to Get hold of me immediately to correct this situation.
November six, 2017 at 5:07 pm Update number three. Have to depart a whole new review mainly because feedback because reviews in just past ones gained’t get looked at. The installers ultimately showed up and didn’t have any materials! They stated they did not provide glue or and with the underlayment. Also commented that they didn’t even have the correct vinyl. Once they depart I get a connect with from my nieghbor which they spilled a thing in my driveway and still left a pretty good measurement gouge in it whenever they tried backing out Along with the wheel chocked.
I happen to be battling for 2 months to obtain a person out to repair just a couple of boards that popped up following A serious hardwood ground installation.
The installers showed up with not plenty of carpet. It's now 8/ten/18 and so they showed up with not adequate carpet. Seeking to get in touch with with a problem receives you no exactly where. We've got two more rooms to be finished and I think I might be going some other place following time.
Obviously sounded suspicious to me so I known as customer service to tell them and Joel, who I spoke with was fully unhelpful. He knowledgeable me that they experienced no conversation relating to a alter in installation day within the installer (duh, that’s why I was calling). Once i knowledgeable him this was 2 installs on 2 various times that were equally tousled and unsuccessful, all I received was an apology. There was no initiative for making just about anything correct and when I requested to acquire some type of lower price I was informed that he couldn’t do this. Many thanks Empire….
I might be making contact with the greater Business enterprise Bureau and won't ever recommend using Empire for something ever once again. I do know that i'm just one individual, but I will impression this company with my voice.
I then questioned the income individual to present me a estimate on 2 rooms then afterwards I decided to do a third home. All over again I waited five times to obtain a salesman out to evaluate the 3rd room. Effectively As you can imagine I had to evaluate the space myself and connect with it in the Salesman Myself, because he did not present up on a number of situations. I called the So Known as Service Office, and I used to be put on keep whilst they made an effort to figure items out, I waited so lengthy I just hung up the phone. Installation:
Dye lot did not match. They'd to interchange the many carpet. This time, freshly painted baseboards all marked up and looking for repainting and they chipped a good size piece of bathroom tile that borders the carpet. They by no means advised me and glued it down and stuffed the seam with carpet fibers to appear like grout. After sending pictures to Empire, they scheduled a tile restore for today. Got the call at eight:28 this morning they had been on their own way. I went to the home, waited three hrs and following 4 calls to customer service I had been explained to by a supervisor which i was very first during the program plus the fix particular person was not answering their phone. We're both disappointed. Then I had been told that Empire was sending again exactly the same inadequate installers, who had botched the 1st set up, hid harmed baseboards and damaged tile on the 2nd put in. I don't Believe so. Now they won't give me a slim window to return with a future day with unique installers. This can be certainly probably the most irritating knowledge by using a contractor in my existence. Empire, be sure to support and rectify.
Over the 18th I did not listen to from any individual by nine:30am so I known as and still left a msg for Ashley. An hour or so glided by and No simply call back again so I named yet again and spoke to Jaret who stated “I was not within the timetable today. Perfectly that was Not superior And that i began phone men and women at Empire and did a Chat with John who known as the Kent office he mentioned they were trying to Identify a company to return.
(3) the stairwell carpet put in has currently started www empiretoday com reviews to grow to be un-nailed and corners are commencing pop up. This is a very current discovery which was discovered by us just yesterday.